Agenda item
CSSIW ANNUAL PERFORMANCE EVALUATION 2014/15
To consider a report by the Principal Manager: Business Support, Community Support Services, which details the key issues arising from the Care and Social Services Inspectorate Wales (CSSIW) evaluation of Denbighshire Social Services performance for 2014-15, had been circulated previously.
9.35 a.m.
Minutes:
A copy of a report by the Principal Manager: Business Support, Community Support Services
(PM: BS - CSS) had been circulated with the papers for the meeting.
The Corporate
Director: Communities (CDC) introduced
the report and explained that the evaluation was based on a wide-range
of evidence from the Council, regulators and service users. On the whole
the Regulator’s evaluation of the Council’s Social Care Services was a positive
one, with just a few areas for improvement identified. The main areas on
which the Care and Social Services Inspectorate Wales (CSSIW) would be
regularly liaising with the Council on during the current year with a view to ensuring
they would be strengthened or progressed were:-
·
The changes to the senior
management infrastructure for the delivery of social care and their impact upon
children and adults;
·
Protection of
Vulnerable Adults (PoVA) – improving the timeliness
and engagement of PoVA and undertaking a review of
threshold levels
·
Quality monitoring of all
domiciliary care providers (including obtaining service users’ views and
experiences of the services); and
·
Integrated partnership working
with the Betsi Cadwaladr
University Health Board (BCUHB)
The CSSIW’s Regional Director for North Wales outlined to
the Committee the main points highlighted in the Regulator’s report. In
addition to the areas listed above which required strengthening she advised
that:-
·
A recent Wales Audit Office
(WAO) national study had concluded that greater use of Telecare
and assistive technology was needed across Wales, therefore the Regulators
would be monitoring the situation across the country;
·
With respect to the
need to improve the quality monitoring of domiciliary care providers, the
Council would need to have regard to a national report due to be published in
the spring of 2016 when developing this aspect of its work;
·
The 38% increase in the uptake
of direct payments for people with learning disabilities or mental health needs
was commendable;
·
Profiling of people with
mental health was an area for improvement across the North Wales region.
Clarity was required around the identification, assessment and commissioning of
services;
·
Denbighshire had an
exceptionally high number of people with learning disabilities, often with
complex needs, from outside the county living within its boundaries. They
mainly resided in accommodation run by independent providers, a number of which
had been established following the closure of the former North Wales
Hospital. As a number of the residents were from outside
Denbighshire there was a risk that they were not at present known to either
health or social care services, but there was likely to come a time when they
would need to access primary health and social care services and require the
protection of the Council’s safeguarding services. There was therefore a
need for the Council and its partners to assess potential future pressures on
their services;
·
The Council’s prevention and
early intervention approach through various teams working within the Children
and Family Services had resulted in a significant drop in referrals and
re-referrals to the Service. Nevertheless there was a need to track and
monitor outcomes for children and families signposted to other services;
·
As the
non-contributory respite care for children with disabilities had now ended
there would be a need to monitor whether some families were opting out of
receiving respite care on financial grounds, and the consequential impact that
was having on the entire family;
·
There would also be a
need to monitor access and outcomes for children and families who were
currently not meeting the threshold to directly access support from Children’s
Services – the new National Outcomes Framework (currently being piloted by
Denbighshire) would assist with this aspect;
·
Whilst there were improvements
with respect to services offered to Looked After Children (LAC) more work was
required with respect to ensuring regular health and dental checks for LAC and
in relation to forward planning and outcomes for young people leaving care.;
·
The National Outcomes
Framework pilot in the county seemed to be working well; and
·
The Regulator was satisfied
with the leadership and the governance of social care services in the county –
it was of the view that the service challenge process and scrutiny of the
service provision was robust
Responding to Members questions officers and the CSSIW’s
Regional Director advised that:-
·
Large clusters of independent
care provision for people with intensive/complex needs learning disabilities
were not in-keeping with the intended ethos of the closure of the former mental
health institutions;
·
The provisions of the
Social Services and Well-being (Wales) Act 2014, when they come into force in
April 2016, would strengthen powers relating to information sharing;
·
There was a need to put the SPoA Service on a more secure financial funding, it was
currently heavily dependent upon grant funding. There was also a need to
grow the service to include more partners/stakeholders, currently it was
Health, Social Care and the voluntary sector that were involved in the
service. One potential future partner could be the Police Service;
·
the Council took its
responsibilities with respect to safeguarding both children and adults
extremely seriously. One of the objectives of the current re-structure of
the Community Support Services was to strengthen aspects of safeguarding.
In addition a peer review had been undertaken with Conwy County Borough Council
and measures identified as part of the findings of that review would be
embedded in the service, as would the findings of the WG’s Operation Jasmine
Review. Designated Lead Managers had also been subject to specialist
confidence building training and the new post of Safeguarding Team Manager would be
crucial in taking a professional lead in the area of safeguarding;
·
Part 6 of the Social Services and
Well-being (Wales) Act 2014 should help with regards to securing better
educational outcomes and forward planning for LAC, as would the policy change
around ‘When I’m Ready’. However, Denbighshire already had a similar
policy with respect to determining the most appropriate time for a young person
to leave care, called ‘Staying Put’, this would require some refinement to
bring it in line with the new legislation. A LAC nurse had been appointed
during 2014/15 and this had improved performance with respect to ensuring that
LAC were registered with a GP and Dentist;
·
Denbighshire was the first
local authority in North Wales to establish a SPoA
Team. This joint team between Health, Social Services and the voluntary
sector has a ‘What Matters’ conversation with individuals and their
families/carers to establish the type of support required and to signpost them
to other relevant services or organisations. A formal evaluation of the SPoA Service had been undertaken recently and it had
concluded that it was a good, valuable service which benefitted
residents. The service conformed with the requirements of the new Social
Services and Well-being (Wales) Act 2014 requirements. Good working
relationships already existed between social care staff and district nurses and
work was currently underway with a view to fostering similar relationships with
third sector staff and therapists. This would help identify any service
gaps;
Discussion took place around the value of 15 minute ‘check
calls’ to service-users in their own homes. It was emphasised that there
was no expectation for those who undertook these calls to administer
care. However, when commissioning care packages the Council had to have
regard to the individual service users’ views on the type of care they
required. The national study into domiciliary care which was currently
underway would look at all aspects of domiciliary care e.g. length of calls,
travelling time between calls, continuity of care/carers etc. When
determining the future domiciliary care contracts and the monitoring of those
contracts the Council would need to have regard to the findings of the national
study.
The Committee was advised that Partnerships Scrutiny
Committee had already scheduled into its forward work programme for February
2016 a report examining PoVA matters and a report on
the ‘Independence of Older People’. It was:-
RESOLVED – that, subject to the above observations and the fact that Partnerships Scrutiny Committee had already scheduled reports on aspects of the areas identified for improvement in its forward work programme, to receive the CSSIW’s Annual Evaluation and Review of Denbighshire’s Social Services for 2014/15, and the Council’s associated Action Plan.
Supporting documents: