Agenda item
UPDATE ON CHALLENGES HIGHLIGHTED IN THE DIRECTOR OF SOCIAL SERVICES ANNUAL PERFORMANCE REPORT 2013-14
To consider a report by the Principal Manager: Business Support which seeks Members’ views on the progress made in addressing the challenges identified in 2013-14 Annual Performance Report (copy attached).
11.35 a.m. – 12.05 p.m.
Minutes:
A copy of a report by the Principal Manager: Business Support, which provided an update on the challenges
identified in the Director of Social Services Annual Performance Report for
2013/14 had been circulated prior to the meeting. The
report was presented to Members by the Director of Social Services and detailed
the progress made to date in addressing areas highlighted in the 2013/14 Annual
Report which required focussed attention to improve performance, or to address
new pressures which had been identified during the course of the current
year. Whilst performance was improving
in the majority of the areas earmarked in last year's report, there was still
room for improvement.
The reasons for
below target performance in areas such as the number of statutory visits to
looked after children and the percentage of looked after children who had
experienced one or more changes of schools were well documented. Bare statistics did not present the full
picture, which was far more positive as it better met the children's needs than
the need for the Authority to achieve targets.
Social care was a very complex area, as individuals' needs and their
human rights had to be respected. For
example, it would not be possible to achieve a 100% assessment rate for all
carers as not everyone classed themselves as a 'carer' despite undertaking the
role of a 'carer' e.g. spouse or partner, parent or child. In such cases individual choice or
preferences had to be respected. The
Social Services Department was working closely with the Education Department
and schools to support children identified as undertaking a 'carer' role at home. It was also important to understand that the
Council did not only support carers as individuals but also the whole community
aspect of the carer's role.
It was emphasised
that whilst the WG was extremely keen to promote the use of Direct Payments and
Individual Service Funds they were very time consuming, complex and
bureaucratic to administer. Some
authorities in England had opted out of providing these options, there was no
indication that opting out would become a choice in Wales. Officers were continually working with
families and individuals to promote them, however it
was important to understand that direct payments or individual service funds
did not suit every individual.
The Supreme Court's
Judgement of March, 2014 with respect to deprivation of liberty was causing
immense pressure on the Social Services Department and its budget, with staff
having to be trained to deal with the large increase in the number of
deprivation of liberty applications. To
mitigate any risk, which had been escalated to a level of high risk for the
Authority and consequently included on the Corporate Risk Register, an exercise
had been undertaken to assess the potential number of applications which may be
received. The findings of this exercise
had resulted in 10 extra practitioners being trained to carry out
assessments. This of course placed added
pressures on constrained budgets and resources.
WG guidance on deprivation of liberty assessments was still awaited, in the meantime the Council was working to the
letter of the law when undertaking the assessments.
The Association of
Directors of Social Services Cymru (ADSS) and the
regulators Care and Social Services Inspectorate Wales (CSSIW) were working
with the WG to try and plug this gap as soon as possible. However, the matter had been further
complicated recently through a legal challenge being been issued to the Supreme
Court's ruling in England. It was
therefore unlikely that any guidance would be published prior to the legal
challenge being determined. In response
to members' concerns about the risks faced by the Authority as a consequence of
the ruling, the Head of Internal Audit advised that as internal auditors his
team was looking at this risk as part of the overall risk relating to Corporate
Safeguarding. Members were also advised
that a further progress report on all the areas highlighted in the current
report would be included as part of the Director of Social Services Annual
Performance Report for 2014/15, which was scheduled for presentation to the
Committee at its June 2015 meeting.
Following a
detailed discussion it was:-
RESOLVED – subject to the
above observations, to receive the report and note the progress made to date in
addressing the challenges highlighted in the Director of Social Services Annual
Performance Report 2013/14.
Supporting documents:
- Social Services Report 260215, item 9. PDF 53 KB
- Social Services Report 260215 - App, item 9. PDF 62 KB