Agenda

To receive the minutes of the Performance Scrutiny Committee held on 29 September 2016 (copy attached).

To consider the results of the analysis undertaken with respect to potential options for future provision of the services.

To outline how the Strategy is being implemented, its impact on the Authority’s finances and on the local economy, and an assessment on whether all services are consistently applying and adhering to the Strategy and CPRs.

To monitor the Council’s progress in delivering the  Corporate Plan 2012-17

To scrutinise Services’ performance in complying with the Council’s complaints.  The report to include:

(i)    a comprehensive explanation on why targets have not been met when dealing with specific complaints, reasons for non-compliance, and measures taken to rectify the failures and to ensure that future complaints will be dealt with within the specified timeframe; and

(ii)  how services encourage feedback and use it to redesign or change the way they deliver services.