Issue - meetings
PUBLIC SERVICES OMBUDSMAN FOR WALES ANNUAL LETTER 2023/24
Meeting: 18/02/2025 - Cabinet (Item 6.)
6. PUBLIC SERVICES OMBUDSMAN FOR WALES ANNUAL LETTER 2023/24 PDF 127 KB
To consider a report by Councillor Julie Matthews, Lead Member for Corporate Strategy, Policy and Equalities (copy enclosed) presenting the Public Services Ombudsman for Wales (PSOW) Annual Letter for consideration and seeking Cabinet’s agreement to report back to the PSOW on any considerations and proposed actions as a result of the Annual Letter.
Additional documents:
- PSOW REPORT - Appendix 1 PSOW Annual Letter 23-24, item 6.
PDF 420 KB
- PSOW REPORT - Appendix 2 Your Voice Q4 2023-24_, item 6.
PDF 669 KB
- Webcast for PUBLIC SERVICES OMBUDSMAN FOR WALES ANNUAL LETTER 2023/24
Decision:
RESOLVED that Cabinet –
(a) considered the data in the
letter, alongside the Council’s data, to understand more about performance
complaints, including any patterns or trends and the organisation’s compliance
with recommendations made by the Ombudsman, and
(b) agreed that any
considerations and proposed actions as a result of the PSOW Annual Letter were
reported back to the PSOW at the earliest opportunity.